Privacy Policy

Last revised: August 24, 2026
1. Information We Collect
When you use the contact form, we collect your name, email address, subject and message. If you request the first-order offer, we collect your email address and record your consent. Where an email provider has not been configured, your offer email remains in your browser until you include it in a WhatsApp order. Checkout details are used in your browser to prepare an order message and are passed to WhatsApp only when you choose to continue. Hosting infrastructure may process standard technical data such as IP address, browser type and requested pages for security and service operation.
2. How We Use Your Information
We use information you send to respond to enquiries, deliver a requested first-order offer, confirm orders, arrange fulfilment, provide support, prevent abuse and maintain site security. With your separate analytics consent, configured analytics providers may measure browsing, searches and checkout activity. We do not sell personal information.
3. Cookies and Tracking
The site uses browser storage to remember shopping-bag contents, your analytics choice, first-order offer details and whether the Cash on Delivery notice has been shown. Google Analytics and Meta Pixel are loaded only if they have been configured and you explicitly accept optional analytics. If you decline, those tracking scripts are not loaded. You can reset your choice and remove stored offer or basket data by clearing this website’s browser storage.
4. Data Sharing
Information may be processed by service providers that host the site, store contact submissions, deliver requested first-order emails, enable WhatsApp communication, provide courier or payment services, or protect the service from abuse. Where configured, Google Analytics and Meta receive analytics information only after your explicit consent. Each third party processes information under its own applicable terms and privacy policy.
5. Data Security
We use reasonable technical and organisational safeguards, including encrypted website transport and restricted access where applicable. No internet transmission or storage method is completely secure.
6. Your Rights
Subject to applicable law, you may request access to, correction of or deletion of personal information we control by contacting care@retralabs.us. You can clear shopping-bag information through your browser storage controls.
7. Children's Privacy
This website is not directed to children. We do not knowingly collect personal information from children. Contact us if you believe a child submitted information.
8. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy on this page and updating the "Last revised" date. Continued use of our site after changes constitutes acceptance of the updated policy.
9. Contact Us
If you have questions about this Privacy Policy, please email us at Retralabs.us or visit our Contact page.
Questions about this policy? Email us at care@retralabs.us or visit our Contact page.