FAQ's

What is RetraLabs?

RetraLabs is an Indian-based company operating from India, focused on supplying products for research and laboratory purposes.

We have expanded our operations to serve customers and research requirements worldwide through international exports, subject to applicable laws, regulations, import requirements, and destination-country restrictions.

Where is RetraLabs based?

RetraLabs is based in India.

Our operations, fulfilment, and customer support are managed in accordance with applicable Indian requirements and the regulations relevant to the destinations where we export.

Do you ship internationally?

Yes. RetraLabs now serves customers worldwide through international exports.

International shipping availability depends on the destination country, PIN/ZIP code, product eligibility, courier availability, customs requirements, and applicable laws.

Do you ship from India?

Yes. RetraLabs is an Indian company and international orders may be fulfilled and exported from India, depending on the product and destination.

Are international orders subject to customs or import restrictions?

Yes. International shipments may be subject to customs clearance, import regulations, duties, taxes, documentation requirements, or other restrictions imposed by the destination country.

Customers are responsible for ensuring that their purchase and importation of a product is permitted in their country.

RetraLabs cannot guarantee that a destination country’s customs authorities will clear every shipment.

Who is responsible for import duties and taxes?

Any applicable customs duties, import taxes, VAT/GST, clearance fees, or other charges imposed by the destination country are generally the responsibility of the customer unless explicitly stated otherwise at checkout.

Are your products for human consumption or medical use?

No. Products identified as Research Use Only (RUO) are intended solely for legitimate research, analytical, laboratory, educational, or other permitted purposes.

They are not intended for human or animal administration, diagnosis, treatment, prevention, or as a substitute for medical advice.

Do you provide medical advice or dosage recommendations?

No. RetraLabs does not provide medical advice, diagnosis, treatment recommendations, or personalised dosing instructions.

Please consult an appropriately qualified professional for medical or research-related guidance.